Your Wellbeing Is Our Responsibility

Hibige Responsible Gaming — Keep Entertainment Within Limits

Gaming at Hibige is about more than the thrill of winning — it's a safe, healthy form of entertainment. We want every member to play with enjoyment and without pressure or stress.

Hibige's Commitment

Gaming is always entertainment — not a source of income
Benefits of Setting a Deposit Limit
The Right to Self-Exclude at Any Time
Proactive Detection of Problematic Behaviour
24/7 Support & Assistance in Bangla
Strictly Prohibited for Under 18

Gaming Should Be a Joy, Not a Burden

Gaming is a popular form of entertainment enjoyed by millions worldwide. Played with the right mindset, it brings joy and excitement — but losing control can quickly turn that same enjoyment into a burden. Hibige acknowledges this reality, which is why responsible gaming sits at the heart of everything we do.

The online gaming market in Bangladesh is growing fast. From young adults to older players, many come to Hibige looking for fun. We want that fun to stay fun — and never go too far. That's why Hibige offers a range of tools and features to help users stay in control of their gaming behaviour.

Responsible gaming doesn't mean giving up gaming. It means playing with awareness — deciding how much time you'll spend, how much money you'll put in, and when to take a break. Hibige simply puts the tools to make those decisions right in your hands.

How Hibige Ensures Responsible Gaming

Hibige has a range of measures in place to protect every member.

Setting Personal Limits

Set your own limits on how much you deposit, how much you lose, or how long you play. Hibige will never override these limits.

Active Behaviour Monitoring

Hibige's system automatically detects unusual gaming patterns, and our support team will reach out if any concerns arise.

Age Verification System

Strict age verification is carried out at registration. No one under 18 is permitted to open an account.

Session Time Alerts

If you've been playing for a long time, Hibige will remind you to take a break. You can also set your own Session Limit.

Family Protection

If someone in your family is struggling, you can reach out to Hibige Support on their behalf. We handle every case with care and sensitivity.

Mental Health Support Connections

For problem gambling concerns, Hibige can help connect you with professional counselling services.

Hibige's Responsible Gaming Tools

These tools are always available in your account — completely free of charge.

01
Deposit Limit

Set a daily, weekly, or monthly deposit cap. Decreasing your limit takes effect immediately; increasing it requires a 24-hour cooldown.

Effective Immediately
02
Loss Limit

Gaming will automatically pause if your losses exceed a set amount. You decide your own financial loss threshold.

Financial Protection
03
Session Time Limit

Decide in advance how long each session will last. Once the time is up, the platform will automatically pause your play.

Time Awareness
04
Cooling-Off Period

Take a temporary break from 24 hours up to 6 weeks. During this period, logging in or making deposits will not be possible.

Cooling-Off Period
05
Self-Exclusion

Exclude yourself from your account for 6 months, 1 year, 5 years, or permanently. Once activated, the exclusion cannot be cancelled for the duration of the period.

Long-Term Protection
06
Reality Check

You'll be reminded at set intervals of how long you've been playing and how much you've spent.

Regular Reminders

How to Activate These Tools

1
Log In to Your Hibige Account

Log in to the website or app using your username and password.

2
Go to Account Settings

Click the profile icon in the top right corner and select "Settings" or "Responsible Gaming".

3
Choose the Tool You Need

Deposit Limit, Loss Limit, Session Time, Cooling-Off, or Self-Exclusion — pick whichever works for you.

4
Set an amount or time limit

Set your limits based on your budget or time, then confirm them.

5
Email Confirmation

Once the setting is activated, a confirmation message will be sent to your registered email.

If you need direct help: Contact us via Live Chat or at support@hibige.com. Our support team is available around the clock in Bengali and will assist you without judgement.

Recognise the Signs of Problem Gambling

If you notice any of the signs below — in yourself or someone close to you — treat them as a warning signal.

  • You keep playing to chase losses — one more round turns into another and another.
  • You are using money set aside for bills, shopping, or savings to fund your gaming.
  • Hiding your gaming from family or friends, or lying about it.
  • When you're not playing, you feel irritable, restless, or unable to sleep.
  • You are spending excessive time gaming at the expense of work, studies, or family.
  • You know you need to stop, but you can't.
  • Taking out loans or using dishonest means to fund your gaming.

Quick Self-Assessment

Answer the questions below — this isn't a test, just a chance to reflect on your own gaming habits.

Question 1: Have you gone over your gaming budget in the past month?

No, never Once or twice Several times

Question 2: Has gaming caused problems in your personal life or at work?

No, there are no issues Occasional Minor Issues Yes, it's causing significant problems

Question 3: Do you feel your gaming is still under control?

Yes, fully in control More or less, but it's worth staying alert No, I feel like I'm losing control
Based on your answers, it looks like you're gaming responsibly. Keep it that way — stay aware and check in with yourself from time to time.
Some of your answers are pointing to warning signs. Try using Hibige's limit tools or reach out to support — we're here to help, no judgement.

Benchmarks for Healthy Gaming Habits

Weekly gaming time (recommended limit: 5 hours)
Within Safe Limits
Sticking to a Monthly Budget
Good Control
Taking Regular Breaks
Fairly balanced

Hibige's Responsible Gaming Policy

18+ Age Requirement — No Exceptions

Hibige is an adults-only platform. Age is verified at the point of registration, and a national ID may be requested in cases of doubt. Allowing a minor to use your account — whether a family member or acquaintance — is a violation of our Terms & Conditions and may result in your account being closed.

Gaming Is Entertainment, Not an Investment

The most fundamental principle of responsible gaming at Hibige is this — never gamble with money you cannot afford to lose. Gaming is a form of entertainment spending, much like going to the cinema or a restaurant. Set a budget in advance and stick to it.

Many people believe they can win back money they've lost by playing more. That's a misconception — and that mindset is where problems begin. Hibige's Reality Check notifications help you break free from that trap.

Know Your Limits and Stick to Them

Head to the Responsible Gaming section in your Hibige Account Settings and you'll find all the tools in one place. Deposit Limit, Loss Limit, Session Limit, Cooling-Off, and Self-Exclusion — everything can be set up in just a few minutes. Set these limits for yourself, on your own terms — Hibige will never pressure you to go beyond them.

Asking for Help Is Not a Weakness

Reaching out for help with a gambling problem takes real courage. Hibige's support team handles these matters with complete confidentiality — no judgement, no shame. The moment you feel something is wrong, contact us via Live Chat.

Important to Remember: Hibige is more than a gaming platform — it's a place of trust for millions of people across Bangladesh. To honour that trust, we've made responsible gaming a core part of who we are.

Account-Related Questions

To update your profile information, log in first, then click the profile icon at the top and go to "Account Settings" or "Edit Profile". From there, you can update your name, address, and email. However, changing your mobile number requires going through the support team for security reasons, as it is linked to your identity verification. Reach out via live chat or at support@hibige.com and submit your new number along with a valid ID document. Updates are typically completed within 24–48 hours. Changes to core identity details — such as your full name or date of birth — fall under KYC policy and may require additional verification.

There are several reasons your account may be locked — repeated incorrect password attempts, suspicious login activity, pending KYC verification, or a security-related issue. Start by trying to reset your password: click "Forgot Password?" on the login page and follow the link sent to your registered email to set a new one. If your account is still locked after the reset, reach out via Live Chat or email us at support@hibige.com. Our support team will look into the reason for the lock and get it resolved quickly. If you applied a Self-Exclusion or Cooling-Off period yourself, your account will remain closed for that duration — this is in place for your own protection.

Play Safe, Play Happy

Join Hibige — where entertainment and responsibility go hand in hand.

If you have any concerns, reach out via Live Chat — we're always here.

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